Import information about COVID-19

In response to the latest guidance and advice from the World Health Organisation and the UK Government, we are taking precautions to protect the well-being of our customers, staff and our colleagues. We know that people's day-to-day lives are being disrupted. As far as possible, we will endeavour to provide our best customer service and care. As the situation evolves, we will do everything in our power to keep our customers with heating and hot water. We must assess each situation on a case by case basis. If you are currently self-isolating or suspect you might be showing symptoms of Coronavirus, we ask as a precaution you kindly inform us when we contact you. In doing so, we can plan the most suitable approach to keep you and our engineers safe. Thank you for your ongoing support and patience as we all work through these challenges